TradeHaven Pty Ltd is committed to protecting your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. Who We Are
TradeHaven Pty Ltd (ABN 78 956 079 096) ("TradeHaven", "we", "us", "our") operates the TradeHaven online directory and lead generation platform. This Privacy Policy explains how we collect, use, store, and disclose your personal information.
For privacy enquiries, contact our Privacy Officer at hello@tradehaven.com.au.
2. What Information We Collect
2.1 Information you provide directly
| Who | Information collected |
|---|---|
| Customers | Name, phone number, email address, suburb, job description when submitting a quote request |
| Businesses | Business name, owner name, phone, email, suburb/state, ABN, licence numbers, business description, website URL, photos, years in business, selected plan |
2.2 Information collected automatically
When you visit our website, we may automatically collect your IP address, browser type, pages visited, and referring URL for analytics and security purposes.
2.3 Information from third parties
We may verify Business licence details with relevant state licensing authorities to confirm the accuracy of information provided.
3. How We Use Your Information
We use your personal information to:
- Deliver quote requests to relevant Businesses based on trade type and location;
- Create and manage Business profiles on the directory;
- Process subscription payments and lead credit purchases;
- Send transactional emails (e.g. lead notifications, billing receipts);
- Verify Business licence and credential information;
- Improve and develop our platform;
- Comply with our legal obligations; and
- Respond to enquiries and provide customer support.
We will only use your information for the purpose it was collected, or a directly related purpose, unless you have consented to another use or we are required by law to use it differently.
4. Marketing Communications
With your consent, we may send you marketing emails about new features, promotions, or industry news relevant to TradeHaven. You can unsubscribe at any time by clicking the unsubscribe link in any email, or by contacting us at hello@tradehaven.com.au.
We do not send unsolicited commercial electronic messages in violation of the Spam Act 2003 (Cth).
5. Disclosure of Your Information
5.1 To other TradeHaven users
When a Customer submits a quote request, their name, phone number, email, suburb, and job description are disclosed to the relevant Business(es) to facilitate the introduction.
Business profile information (name, trade, service areas, photos, reviews) is displayed publicly on the directory.
5.2 To service providers
We engage third-party service providers to assist with email delivery, payment processing, and analytics. These providers are bound by confidentiality obligations and may only use your information to provide services to us.
5.3 Legal requirements
We may disclose your information if required by law, court order, or to protect the rights, property, or safety of TradeHaven, our users, or the public.
5.4 We do not sell your data
We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.
6. Overseas Disclosure
Some of our third-party service providers may be located overseas (for example, cloud hosting or email services in the United States). Where we disclose information to overseas recipients, we take reasonable steps to ensure those recipients handle your information in accordance with the Australian Privacy Principles.
7. Security
We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access, including using encrypted connections (HTTPS) and access controls on our systems. However, no internet transmission is completely secure, and we cannot guarantee the absolute security of information transmitted to us.
8. Data Retention
We retain your personal information for as long as necessary to provide our services and comply with our legal obligations. Business account data is retained for the life of the account and up to 7 years after account closure for tax and compliance purposes. Customer quote request data is retained for up to 2 years.
9. Your Rights
Under the Australian Privacy Act, you have the right to:
- Access the personal information we hold about you;
- Correct information that is inaccurate, out of date, or incomplete;
- Complain about a breach of the Australian Privacy Principles.
To exercise these rights, contact us at hello@tradehaven.com.au. We will respond within 30 days.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
10. Cookies & Analytics
Our website may use cookies and similar technologies to improve your browsing experience and analyse site traffic. You can disable cookies through your browser settings, although this may affect some functionality.
11. Children's Privacy
TradeHaven is not intended for use by persons under 18 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will post the updated policy on our website with a revised date. For material changes, we will notify registered Business users by email. Continued use of TradeHaven after changes constitutes acceptance of the updated policy.
13. Contact & Complaints
TradeHaven Pty Ltd
ABN 78 956 079 096
Email: hello@tradehaven.com.au
We aim to respond to all privacy enquiries within 30 days. If we cannot resolve your complaint, you may contact the OAIC at www.oaic.gov.au or on 1300 363 992.